Refund policy

If you want a refund, be aware that any item can not be refunded but can be exchanged for logistics within 30 days of purchase. To be eligible for an exchange or credit note, your item must be in the same condition that you received it and unused. It must also be in the original packaging. Shipping charges are the responsibility of the customer and are non-refundable.

Please return your order with your return slip to:

KRABEO, 7320 Johanne Street, La Prairie, QC, J5R 0L2

  **No returns can be made by hand at our offices**

If you have a problem with your product or with the delivery, please contact us to discuss your options at :info.krabeo@gmail.com.

We will notify you once your return has been received and approved. We recommend using a trackable service to return merchandise as all shipping risks are the responsibility of the sender.

If you are contacting us for a return, please include your order number and product details in the email.

To help us always improve our services and our product, do not hesitate to send your comments on our Facebook page!

Manufacturing defects:

It is sometimes possible to see imperfections in the design of the garment. If so, we are sorry that you encountered this problem during your reception. You can contact us at info.krabeo@gmail.com sending us a photo of the damaged item. Following this, we will send you the possible options.